FAQ's

Please feel free to contact your account consultant if your question is not covered here.

OVERVIEW:

Can I split my order onto multiple credit cards? Yes! You may use multiple credit cards to complete your purchase.

What if some products arrive damaged and I need replacements? You must complete the online Return Authorization Form, please note that the reason for return was due to damaged goods.

How do I order samples? Samples are available on LBP-Pro in the NFR section of each brand, and can be purchased with points or dollars.

Can I pay by check? Checks are not a valid form of payment for LBP-Pro purchases. Please feel free to discuss further options with your Account Consultant.

Can I pay for my backbar or stylist station overage? Yes! With LBP-Pro backbar can be purchased with points or with a valid credit card.

How do you calculate shipping rates? Shipping is based on the total transaction amount, inclusive of all brands in your cart.

Can I express ship my order? Express shipping is not available with any LBP Purchases effective January 1, 2015.

REWARDS:

How is my tier level determined? Your tier level is determined by your average >sales each quarter.

How do I reach a higher tier level? We encourage replenishment regularly based on your in-salon retail sales. Every purchase on LBP-Pro helps boost your tier level.

How can I increase my retail profit? The Web Profit Share program is an opportunity for you to receive a percentage of your customers’ online ordering habits.

EDUCATION:

Can I choose my Educator for my in-class? Unfortunately, we are unable to guarantee specific educators. When requesting your dates online, please note the requested educator, our team will to the best to accommodate your requests.

MISCELLANEOUS:

How do I receive backbar pumps? Backbar liters are not shipped with re-usable pumps, if additional pumps are needed please add them to your cart from the NFR section of each brand catalog.

Can I access this website from a mobile device? We recommend using the Chrome browser on PC/Mac to place orders.

How can I see my credits and how do I redeem them? LBP-Pro makes it easy to redeem all of your points online. Simply shop as normal and you will be prompted if you would like to use your points upon checkout. You may also always go to your rewards activity and begin the process from there.